Menu
  • Homepage
  • About Us
    • Mission
    • Leadership
    • Advisory Board
    • Why Choose CEN4GEN ?
  • COVID-19 RT-PCR testing
    • COVID-19 RT-PCR testing
    • COVID-19 RT-PCR Test payment
    • COVID-19 RT-PCR Test Requisition Form
    • Terms and Conditions of COVID-19 RT-PCR | COVID-19 PCR Molecular Testing Services
  • COVID-19 Antigen testing
    • COVID-19 Rapid Antigen testing
    • COVID-19 Rapid Antigen testing Payment
    • Terms and Conditions of COVID-19 Rapid Antigen Testing Services
  • For Patients
    • For Patients
    • Terms and Conditions of Diagnostic and DNA Profiling Services
  • DNA Relationship testing
    • DNA Relationship | DNA profiling | DNA infidelity testing
    • Terms and Conditions of Diagnostic and DNA Profiling Services
  • For Clinicians
    • For Clinicians
    • Search for a diagnostic test
    • Terms and Conditions of Diagnostic and DNA Profiling Services
  • For Dogs and Cats
    • Canine and Feline genetic testing
    • Terms and Conditions of Veterinary Genomics Services
  • Medical devices
    • Rapid testing medical devices
    • Terms and Conditions of Retailer Product Service Agreement
  • For Researchers
    • Agriculture genomics services
    • Archeogenomics services
    • Bioinformatics services
      • Frequently answered questions
    • Biomedical and Epidemiology genomics services
    • Environmental genomics services
    • Paleogenomics services
    • Veterinary genomics services
    • Wildlife and Conservation genomics services
    • Frequently asked questions
    • Terms and Conditions of Research Services
  • Resources – Forms
  • Privacy policy
  • Careers
  • Contact Us
  • Genetics Blog
  • Português
  • Français
  • Español
Menu

Frequently asked questions

What are the sample requirements ?

Sample requirements depend on factors such as the type of project, the nature of the sample and project complexity. Please contact CEN4GEN to verify sample requirements.

It is recommended for all DNA or RNA samples be quantified with a fluorometric assay (such as Picogreen or Qubit BR assay).
Documentations with sample DNA or RNA concentration together with A260/A280 reading must be included with each specimen sent to CEN4GEN.

Vials for each specimen must be clearly labelled.

Where do I ship my samples ?

Unless specified otherwise by CEN4GEN, all DNA or RNA samples must be shipped on dry ice. It is important to inform CEN4GEN at research@cen4gen.org of the package tracking number and name of courier service provider at the time of shipment. Shipments are accepted Monday through Friday, except on Alberta and Canada statutory holidays. The Service Quote number should be mentioned on the shipping label.

CEN4GEN
Attn: Customer service / Service Quote #________________
6756 – 75 ST NW
Edmonton, AB
Canada T6E 6T9

What are my options for delivering the data analysis report ?

CEN4GEN provides your sequencing data via: 1) online cloud-based storage access, or 2) registered courier mail of an external hard drive or USB storage device, to your shipping address. An additional fee shall apply to all data provided by mail.

What types of payment are accepted ?

CEN4GEN accepts bank wire transfer, as well as payments made by credit card, from both Academic and Non-academic Clients. Refunds will be issued either by bank wire transfer, or by credit card, to the Client. All projects being paid by Academic Institution purchase orders must have a valid purchase order number sent to CEN4GEN at research@cen4gen.org or FAXED to 587-329-9566, as soon as possible. Project commencement and/or the data analysis report shall not be released without a valid purchase order number or receipt of payment.

When will I be invoiced ?

Upon receiving all necessary Client data, documentation and/or materials unless otherwise specified in an agreement in writing between the Client and CEN4GEN, the Client shall be immediately invoiced. CEN4GEN has no obligation to commence the genome research services until the terms of the Invoice have been fulfilled by the Client; and a delay in payment will result in delaying the average turnaround time for the project deliverable(s).

When can I expect to receive my results ?

The average turnaround time varies after receiving all necessary samples, data and/or documentations depending on factors including sample workload and the project complexity.

How long will my project data be stored ?

Unless otherwise specified or requested by the Client and agreed in writing with CEN4GEN, any data, data analysis report, documentations, samples or materials provided by the Client and generated by CEN4GEN for the research project will be securely destroyed sixty (60) days after the completion of the requested service. The Client must be responsible to have backup copies or reserves of such data, data analysis report, documentations, samples or materials.

  • Facebook
  • YouTube

NOTABLE ACCOMPLISHMENTS

CEN4GEN: Genetic testing | Genome Medicine | Personalized medicine | DNA testing | Precision medicine

Genome medicine services:

CEN4GEN® is the first private commercial provider in Canada to develop and launch several proprietary and certain unique testing options, which have relevance to DNA testing / Genetic testing / Genome Medicine / Precision Medicine / Personalized Medicine / Preventive Medicine for:

  •  Clinical Whole genome / Personal Whole Genome (genomics based)
  • Newborn screen (genomics based)
  •  Cancer precision medicine (genomics based)
  •  Most comprehensive list of medications in pharmacogenomic/pharmacogenetics screen (genomics based)
  •  Clinical metagenomics (genomics based)
  •  Preimplantation testing with full gene panel / exome / whole genome screening (genomics based)
  •  Liquid biopsy for certain diagnostic applications (genomics based)
  • Genomics based combined molecular diagnostic testing and customized companion diagnostics including for cardiovascular, cancer, neurodegenerative, and neurological disorders

CEN4GEN: Genetic testing | Genome Medicine | Personalized medicine | DNA testing | Precision medicine
CEN4GEN: Genetic testing | Genome Medicine | Personalized medicine | DNA testing | Precision medicine
CEN4GEN: Genetic testing | Genome Medicine | Personalized medicine | DNA testing | Precision medicine
CEN4GEN: Genetic testing | Genome Medicine | Personalized medicine | DNA testing | Precision medicine
CEN4GEN: Genetic testing | Genome Medicine | Personalized medicine | DNA testing | Precision medicine
CEN4GEN: Genetic testing | Genome Medicine | Personalized medicine | DNA testing | Precision medicine
CEN4GEN: Genetic testing | Genome Medicine | Personalized medicine | DNA testing | Precision medicine
CEN4GEN: Genetic testing | Genome Medicine | Personalized medicine | DNA testing | Precision medicine

CEN4GEN® presented with the prestigious “Best Businesses In Canada 2021 Award” by the Canadian Business Review Board.

CEN4GEN: Genetic testing | Genome Medicine | Personalized medicine | DNA testing | Precision medicine
CEN4GEN: Genetic testing | Genome Medicine | Personalized medicine | DNA testing | Precision medicine
CEN4GEN: Genetic testing | Genome Medicine | Personalized medicine | DNA testing | Precision medicine

CEN4GEN® presented with the prestigious “Best Businesses In Canada 2022 Award” by the Canadian Business Review Board.

CEN4GEN: Genetic testing | Genome Medicine | Personalized medicine | DNA testing | Precision medicine
CEN4GEN: Genetic testing | Genome Medicine | Personalized medicine | DNA testing | Precision medicine
CEN4GEN: Genetic testing | Genome Medicine | Personalized medicine | DNA testing | Precision medicine

©2022 | WordPress Theme by Superbthemes.com