Frequently asked questions

What are the sample requirements ?
Sample requirements depend on factors such as the type of project, the nature of the sample and project complexity. Please contact CEN4GEN to verify sample requirements.

It is recommended for all DNA or RNA samples be quantified with a fluorometric assay (such as Picogreen or Qubit BR assay).
Documentations with sample DNA or RNA concentration together with A260/A280 reading must be included with each specimen sent to CEN4GEN.

Vials for each specimen must be clearly labelled.

Where do I ship my samples ?
Unless specified otherwise by CEN4GEN, all DNA or RNA samples must be shipped on dry ice. It is important to inform CEN4GEN at research@cen4gen.org of the package tracking number and name of courier service provider at the time of shipment. Shipments are accepted Monday through Friday, except on Alberta and Canada statutory holidays. The Service Quote number should be mentioned on the shipping label.

CEN4GEN Headquarter
Attn: Customer service / Service Quote #________________
6756 – 75 ST NW
Edmonton, AB
Canada T6E 6T9

What are my options for delivering the data analysis report ?
CEN4GEN provides your sequencing data via: 1) online cloud-based storage access, or 2) registered courier mail of an external hard drive or USB storage device, to your shipping address. An additional fee shall apply to all data provided by mail.

What types of payment are accepted ?
CEN4GEN accepts bank wire transfers from both Academic and Non-academic Clients. Refunds will be issued by bank wire transfers to the Client. All projects being paid by Academic Institution purchase orders must have a valid purchase order number sent to CEN4GEN at research@cen4gen.org or FAXED to 587-329-9566, as soon as possible. Project commencement and/or the data analysis report shall not be released without a valid purchase order number or receipt of payment.

When will I be invoiced ?
Upon receiving all necessary Client data, documentation and/or materials unless otherwise specified in an agreement in writing between the Client and CEN4GEN, the Client shall be immediately invoiced. No services shall commence, and/or no data shall be released to the Client until full payment for the service has been received by CEN4GEN.

When can I expect to receive my results ?
The average turnaround time varies after receiving all necessary samples, data and/or documentations depending on factors including sample workload and the project complexity.

How long will my project data be stored ?
Unless otherwise specified or requested by the Client and agreed in writing with CEN4GEN, any data, data analysis report, documentations, samples or materials provided by the Client and generated by CEN4GEN for the research project will be securely destroyed ninety (90) days after the completion of the requested service. The Client must be responsible to have backup copies or reserves of such data, data analysis report, documentations, samples or materials.